CHARLOTTE, N.C. (WBTV) – If you have a pet, this is what you don’t want to happen. You take them to a doggie daycare and while you’re away, they die.
One Charlotte family says that’s what happened to their beloved Rosie.
She escaped the daycare, was hit by a car and died.
Now Rosie’s pet parents say they want justice for their puppy.
“I would always dress her up so she had a new outfit every day,” said Susana Abraham. “I’m such a dog mom.”
Rosie Abraham a cream-colored maltipoo. She had a big personality and loved the bows her mom, Susana Abraham, put on her.
Rosie’s favorite thing was to catch the tennis ball with her dad, Estevan Leiva, and Abraham.
The family is not naming the daycare center because they say the business says it is working with them to find a resolution – and they hope that the business can.
But they do say that just 30 minutes after dropping Rosie off, Abraham got the call that Rosie had escaped.
“Pets are like children, they are like family,” said Duncan.
Abraham left work when she got the call to go and search with her family for Rosie all day long.
“A nearby friend found her the next day on the road,” said Abraham. “We didn’t get to choose to say goodbye to her. We were forced to.”
If you are headed out of town for the holidays and need a place for your pet to stay, there are some direct things you can do to make sure they are going to a safe place.
“Check out reviews. Ask your friends about the services,” said Sebastian Williams, COO of pet care company Skipper.
Skipper is not involved in the situation in any way, but said pet owners should always ask if the company has insurance to cover you if the worst case happens.
Skipper takes customer care very seriously and has a $2 million insurance policy in place for their services in apartment buildings, though they have never had an incident where they had to use the policy.
Williams says that most pet owners do not know that pet care companies are not required to have insurance.
“This is a problem. There are a lot of folks that are providing pet services without insurance,” said Williams.
Little Friends Pet Sitting – also not involved in this situation, but happy to give advice – says their pet sitters have a special door opening policy.
“You know to kind of crack open that door first to make sure they don’t bolt out,” said Lauren with Little Friends Pet Sitting.
Abraham says check the gates, cameras and security in dog daycare facilities.
Now that her baby, Rosie is gone, Abraham hopes to help others when it comes to pet care decisions.
“We just don’t want her to have died for nothing,” said Duncan.
WBTV contacted the pet daycare facility where this happened about their insurance policy and they said they did not give a clear answer as to if they have one in place. Rosie’s family says they’re hopeful that they can still reach a resolution with the daycare center.
Copyright 2018 WBTV. All rights reserved.