A roofing repair company which works throughout the Triangle is under investigation by the state for taking thousands of dollars from people for roof repairs that were never performed.
A search warrant filed by the North Carolina Department of Insurance’s Criminal Investigations Division says more than $30,000 has been taken from at least seven victims in three counties who paid Above & Beyond Roofing for repairs that were never made.
The warrant says the company came to one Raleigh neighborhood after a storm in September 2017 soliciting work for roof repairs.
RELATED: Click here to view the search warrant (PDF file)
Investigators say in that warrant that Sara Dixon paid the company over $8,100 via a check that was cashed for roof repairs to her home — repairs that have still not been made as of the end of July.
Dixon told CBS 17, “I just want my money back.”
John Hayes says he paid the company more than $10,000 back in January to fix the roof of his house. It still hasn’t been done.
He showed CBS 17 the canceled check showing it was cashed and said when he called the owner about the repairs in May, “He told me he was busy at Camp Lejeune with major work and soon they be back up here.”
John says that wasn’t the only promise broken by company owner Ricardo Romero.
“He came over one day after he found out about complaints being filed and asked ‘do you want your money back or a roof?’ I said ‘I want to roof’,” explained Hayes.
But so far, said Hayes there is still no new roof.
On its contract with Hayes, the company has a logo saying its BBB accredited, but the Better Business Bureau says that’s not true. On its website the BBB ranks the company with an “F” and says, quite clearly, the firm is NOT a BBB accredited business.
Above and Beyond Roofing’s website lists a Raleigh location on Junction Boulevard as the one of the company’s offices, but when you go there, the place is locked with blinds drawn.
The website lists a second office location in a building on Six Forks Road in Raleigh.
That turned out to be office condos where the management firm told CBS 17 the roofing company no longer has offices here and shouldn’t be using the address if they no longer have a lease.
CBS 17 Consumer Investigator Steve Sbraccia was able to find a working phone number for Ricardo Romero. He said he is now based in the Charlotte area.
Romero explained the Raleigh offices were closed because the firm no longer is operating, but claimed people will be repaid.
“We had taken some deposits for labor and we went out of business. So for the past few months, I’ve been trying to get people paid back or put their roofs on,” Romero said. “I’m in the process of doing that now.”
“None of this was done to steal anybody’s money,” he said. “We were in business four years and put on hundreds of roofs, unfortunately, we went out of business.”
State investigators say multiple special agents from the Criminal Investigations Division have been assigned to the case and that they are now following a paper trail of bank records as they look into what happened.
The investigation has been ongoing several months says department spokesman Barry Smith.