Owner of troubled Wake Forest bridal shop returns dresses to some customers

Investigators

WAKE FOREST, N.C. (WNCN) — Back in October CBS 17 told you about Details Bridal Gallery, a downtown Wake Forest shop that shut down last fall with customers claiming they were owed dresses and money.

Some brides claimed their dresses fell apart on their wedding day and others say they worked for the owner Elsie Phillips and were never paid.

After months of waiting, some of Elsie Phillips’ customers are getting their dresses back.

“Actually, I feel great about doing the right thing after being trampled upon as if I weren’t going to do the right thing,” Phillips said.

The North Carolina Attorney General received four complaints about Details Bridal Gallery. In these complaints, customers claimed they are owed money or dresses. 

One customer said she had been trying to contact Phillips for payment for more than a year, one complaint said.

Phillips sent out a notice to customers two weeks ago for some people to come pick up their dresses from her Wake Forest shop. 

“Everything’s been great and everything’s color-coordinated and there’s been a lot of Facebook posts about how easy it was,” said Phillips. 

Not all of Phillip’s customers agree it was easy.

 Multiple women have reached out to CBS 17 to say Phillips did not return their dresses. 

Some say Phillips claimed she couldn’t find their dress. Another customer says Phillips claimed to have returned her dress, but hadn’t. 

Some former employees say they’re still owed money and those who consigned a dress with Phillips have still not been paid. 

Phillips says she plans to pay back consigners.

“Eventually I will. I have to get a full accounting of income and debt and attorneys will batch out as they can.”

CBS 17’s Kelly Kennedy asked Phillips if she’s considering opening up another dress shop.

 “If it had been back a few months ago before the mass hysteria I would’ve said ‘yes.’ Since then, those few people have taken the joy away. What will I do next? I don’t know,” Phillips said.

 Phillips still has racks and racks of dresses that still have to be picked up and she says if they are not picked up by the end of Saturday she will donate them to charity.

However, she said if she is contacted within the next week she can still make arrangements for dresses to be returned.

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