CHARLOTTE, N.C. (WNCN) — Duke Energy and Piedmont Natural Gas today announced a comprehensive set of steps to help customers, communities, and employees manage the economic hardship caused by COVID-19.
“This is an unprecedented crisis that requires an unprecedented response,” said Lynn Good, Duke Energy’s chairman, president and CEO. “We hope the customers and communities we are privileged to serve – and the outstanding Duke Energy employees who serve them – will take some comfort from these actions.”
The company will waive late payment fees and fees for returned payments for its millions of electric and natural gas customers across its service territories beginning March 21 until the national state of emergency is lifted.
For residential customers, the company will also waive fees for credit and debit card payments.
Last week, Duke Energy said it would discontinue service disconnections for unpaid bills. That covers 7.8 million electric customers; plus, 1.8 million natural gas customers, many of whom are served by Piedmont Natural Gas.
“Our goal is to continue providing reliable service while helping our most vulnerable customers during this extraordinary time,” Good said.
The company also announced $1.3 million in donations by The Duke Energy Foundation to support hunger relief and help local health and human services nonprofits across its service territories, including those providing meals to children and families impacted by school closures.
Given the unprecedented nature of the situation, Duke Energy said it is giving nonprofits the flexibility to use the funds where most needed.
To aid in providing continued service to customers, Duke Energy will also expand assistance to employees. This is part of the company’s larger donation.
The company is providing five additional personal days off to employees who experience a disruption in dependent care due to school, daycare or other child-related care – as most all schools are not in session.
Duke Energy will also provide a $1,500 stipend to assist with unplanned expenses resulting from costs related to COVID-19 issue.
As part of the company’s larger donation, for Duke Energy employees, the company is donating $100,000 to the Relief4Employees program, which is a fund that employees can draw on for short term financial help during times of personal need.
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