Wake County News

Wake County man says post office suddenly stopped delivering his packages

WENDELL, N.C. (WNCN) - Postmen have a motto that says, "Neither rain, nor snow, nor sleet, not hail shall keep the postmen from their appointed rounds."

Apparently, that creed doesn't cover traffic. A Wendell man reached out to CBS 17, saying that the United States Post Office suddenly stopped delivering his packages.

Since 1997, Thomas Burns has lived in this home on Wendell Boulevard. Burns said that, until recently, he's never had any trouble receiving his mail or his packages.

That changed a week ago. He got a notice in his mailbox that his package was waiting at the post office.

“Which was unusual,” Burns said.

He came home to a second slip in his mailbox telling him yet another package was at the post office.

“That told me something was up,” Burns said. 

So, Burns put in a call to the postmaster.

“She told me they would no longer be delivering packages to my home because there is a safety issue,” Burns said.

Despite that, Burns doesn't understand why, after 21 years, the postal service is just now suspending his package deliveries.

“She was adamant that that was it,” Burns said. “There was nothing I could do.” 

CBS 17 went to the Wendell post office to get answers for Burns. The USPS sent the following statement: 

Thank you for bringing this matter to our attention. The Postal Service will contact the customer to determine the best possible solution available. The customer is still receiving letters and small parcels that can be fit into his mailbox.

On USPS’ website, it says mail delivery service may be delayed or curtailed if streets or walkways present hazardous conditions to the carriers. It goes on to say that they only suspend delivery after careful consideration and as a last resort.

Burns said he has lots of Christmas presents to buy for his wife and kids and. Now he'll have to track each one down at the post office.

“I’m obviously not a young man, so anything that could make my life a little easier would be good, and I don’t think it’s unreasonable to ask the post office to do their job,” he said.

Burns said he’s reached out to George Holding’s office for help too. He said they have a congressional liaison for post office issues and they are investigating.

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