RALEIGH, N.C. (WNCN) — North Carolina Attorney General Josh Stein (D) announced he is investigating Ticketmaster after the distributing company cancelled the general sale for Taylor Swift tickets on Thursday.

The Associated Press reported that Ticketmaster would be cancelling Friday’s planned general public sale for Taylor Swift’s upcoming stadium tour.

The decision came two days after a presale event caused the site to crash and left several fans without tickets. Ticketmaster said two million tickets for The Eras tour were sold during the presale on Tuesday — the most ever sold on the platform during a single day.

On Thursday, Ticketmaster tweeted that the general sale was cancelled.

Tennessee Atty. Gen. Jonathan Skrmetti (R) also announced an investigation into the matter earlier this week. 

Stein said his office has been in touch with the Tennessee attorney general’s office and would be looking into Ticketmaster for “allegedly violating consumers’ rights and antitrust laws.”  

He noted in an interview Friday he’s not making any specific allegations at this point. He said his office has received nine complaints about Ticketmaster, with seven of them being linked to Swift’s tour. 

“My biggest concern is the market dominance of Ticketmaster and Live Nation. They control about 70 percent of the ticketing and venue market,” Stein said. “We are all for a free market economy. But, for there to be a free market economy, there has to be free competition. And, I worry there isn’t sufficient competition in this market which has resulted in higher prices and diminished quality.” 

In an interview on CNBC this week, Live Nation Entertainment chairman Greg Maffei said the issues were caused by the historic demand for tickets. 

He said, “Reality is it’s a function of the massive demand that Taylor Swift has. The site was supposed to be opened up for 1.5 million verified Taylor Swift Fans. We had 14 million people hit the site – including bots, another story, which are not supposed to be there. And despite all the challenges and the breakdowns, we did sell over 2 million tickets that day. We could have filled 900 stadiums.” 

The New York Times reported Friday that the U.S. Department of Justice has been investigating Live Nation even before this week’s events. 

Some Democrats in Congress, including Rep. Alexandria Ocasio-Cortez and Sen. Amy Klobuchar, also raised concerns this week about the merger of Ticketmaster and Live Nation in 2010.  

Rep. Ocasio-Cortez said, “Break them up.”  

Klobuchar wrote in a letter to Ticketmaster, “Ticketmaster’s power in the primary ticket market insulates it from the competitive pressures that typically push companies to innovate and improve their services. That can result in the types of dramatic service failures we saw this week, where consumers are the ones that pay the price.”  

Stein said it’s too early to say what potential outcomes his office could seek in the investigation. 

“If we go down this path, one thing we would be looking toward is what improvements can they do to try to ensure this kind of frustration doesn’t ever happen again,” he said. “When a company has too much market dominance, they don’t invest enough in the customer experience and they charge high prices.” 

He cautioned people who may seek to purchase tickets from other sites in the coming months.  

“But, be very careful before you spend a ton of money on the secondary market. Make sure you’re dealing with a legitimate vendor that has strong consumer protections such that if the seller doesn’t have the ticket you can get your money back,” he said.  

On Friday, Swift released a statement on her Instagram story regarding the Ticketmaster dispute.

Via Instagram: @taylorswift

For more information on filing a complaint with the state attorney general’s office, click here.