Durham company draws BBB complaints

What's the Deal

A Durham based e-retailer is accused of taking people’s money and not sending them the merchandise they ordered, the Better Business Bureau says.

The BBB has given the The Devil Is A Lye an “F” rating. Some of the complaints made by consumers date back to 2015. Many are from people who say never received the merchandise they said they paid for

“We have received, in the last three years, 35 complaints against this company,” said Mallory Wojciechowski president of the BBB of Eastern North Carolina.

Here’s an example: A person wrote they were “beyond furious” about the situation. They complained that they ordered four tee shirts in May 2017, but they never came.

The victim wrote, “I constantly see them advertising other T-shirts, which is frustrating since I never received my purchase.”

According the Facebook page for The Devil Is A Lye, the company was founded in 2014 and calls itself “the premier provider of natural hair-related apparel.”

The BBB lists the owner as Kimberly Skinner.

When CBS 17 searched the Secretary of State’s website, there were no listings for company there, so it’s not an LLC.

Consumers complain about not being able to get in touch with the company. They aren’t the only ones.

“At the BBB, we have attempted to contact this company,” said Wojciechowski. “We have done so by email, mail and phone calls and have not been able to get in touch with the company.

CBS 17 consumer investigator Steve Sbraccia also sent the company an email through its website. He never received a response, and that website is now not on line.

Sbraccia went to the Durham location listed as the company’s address which turned out to be a mail drop in a packaging store. The owner of the store told CBS 17 that Kimberly Skinner and The Devil Is A Lye no longer have a mailbox there.

Sbraccia began trying to contact Skinner by phone through several numbers listed for the company.

Eventually, CBS 17 made contact with a person who said she was “Kim,”  but when Sbraccia identified himself as a reporter she hung up.

Subsequent calls went to voicemail, where Sbraccia left messages saying he wanted to ask questions about the complaints people had made about not receiving their goods.

Now, with the disappearance of the company’s website and the closure of its mail box, that leaves a lot of customers abandoned.

“This reinforces why you have to do your research because more and more shopping is being done on-line and we’re seeing more and more scams center around on-line purchasing.” said Wojciechowski.

So what can you do if you didn’t get the merchandise you ordered from The Devil is a Lye?  You have a couple of options.

Customers can call their credit card company and dispute the charge. This link from the Federal Trade Commission tells you how to do it.

If you go that route, Creditcards.com offers tips about the process Tips on how to dispute a credit card

You can also file a complaint with the office of the North Carolina Attorney General so that it can open a case.

At this point, the attorney general’s office says no one has called its office regarding complaints about their experiences with The Devil Is a Lye.

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